Call a specific number
To call a specific number open Menu | Search/Call or press f
- Enter the full telephone number
in the search field or click on the number in the search result.
Filter by selecting a category
- Your latest 10 contacts are available in
History.
- Numbers dialled earlier can be selected from
Numbers.
- Any number etc. marked as a favourite is found by
Favourites .
- Click on Make call.
-
To clear the search field and remove any chosen filters, click on x left of magnifying glass 
Search to call a colleague
You can search and call a specified agent, or call the first ready agent with a specific skill, serving a specific queue or belonging to a specific area.
- Open Menu | Search/Call or press f.
- Use any filtering options to the left and/or enter one or more letters in the search field
- Selecting e.g. a queue, click the expand arrow
to see available contact options, such as Make call.
- To call, click Make call or press Enter ↵